SDSC Cloud Storage Support

How do I request a new SDSC Cloud Storage account?

Please send a request to services@sdsc.edu.

How do I view my SDSC Cloud account information?

Log into the SDSC Cloud Dashboard.

How do I submit a support request to the SDSC Cloud Support Team?

For most common requests, please refer to the list of guides on the SDSC Cloud Wiki. For other requests, please send an email to support@sdsc.edu and include the following information:

• Your account name
• A description of the issue
• The severity level of the issue (e.g. is the issue inconveniencing one user? Is the issue completely preventing multiple users from working?)
• The best way to contact you if a rapid response is required

How do I change my SDSC Cloud Account password?

1. Log into the SDSC Cloud Dashboard.
2. Click on your user name on the top right of the page.
3. Click on “Settings” in the drop-down box.
4. Click on “Change Password” on the left side of screen.
5. Enter your current password, new password, and new password again.
6. Click “Change” when you are ready.
7. Your password is now changed. You automatically will be prompted to log in again after changing your password.

How do I use SDSC Cloud Storage?

The SDSC Storage Team supports three methods of using SDSC Cloud Storage:

1. SDSC Cloud Dashboard
2. Cyberduck
3. Swift Python Scripts

How do I access the dashboard?

1. Log into the SDSC Cloud Dashboard at https://dashboard.cloud.sdsc.edu.
2. Select Object Store from the left navigation menu.
3. Select Containers from under Object Store.
4. Your containers should be listed to the right of the left navigation menu. Select the container name to view the objects in the container.

How do I access Cyberduck?

Download and Install

You can download and install the latest version of Cyberduck at the Cyberduck website.

Connect Cyberduck to cloud.sdsc.edu

1. Launch Cyberduck and click on the Open Connection button.
2. Select the Swift (OpenStack Object Storage) connection type.
3. Enter identity.cloud.sdsc.edu in the Server text field.
4. Enter 5000 in the Port text field.
5. Enter your username and password in the appropriate fields.
6. Click Connect.
7. The Provide additional login credentials prompt will pop up asking for the Tenant Name. Enter the name of your Project (also known as the Tenant).
8. Click Login.

How do I use Swift Python Scripts?

Please see the Swift Python Script guide in the SDSC Cloud Wiki.